본 논문은 지금까지의 소셜미디어 분석과 분석보고서 생성의 세 가지 문제점을 해결하기 위해서 소셜 빅데이터 마이닝에 기반한 이슈분석보고서 자동 생성 시스템을 제안한다. 세 가지 문제점은 분석의 고립성, 전문가의 주관성과 고비용에 기인한 정보의 폐쇄성이다. 시스템은 자연언어 질의분석, 이슈분석, 소셜 빅데이터 분석, 소셜 빅데이터 상관성분석과 자동 보고서 생성으로 구성된다. 생성된 보고서의 유용성을 평가하기 위해, 본 논문에서는 리커트척도를 사용하였고, 빅데이터 분석 전문가 2명이 평가하였다. 평가결과는 리커트 척도 평가에서 보고서의 품질이 비교적 유용하고 신뢰할 수 있는 것으로 평가되었다. 보고서 생성의 저비용, 소셜 빅데이터의 상관성 분석과 소셜 빅데이터 분석의 객관성 때문에, 제안된 시스템이 소셜 빅데이터 분석의 대중화를 선도할 것으로 기대된다.
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