ETRI-Knowledge Sharing Plaform

ENGLISH

성과물

논문 검색
구분 SCI
연도 ~ 키워드

상세정보

학술지 Voluntary Adoption of the Upgraded Version of Package Software: Kano’s Three Factor Perspective
Cited 2 time in scopus Download 0 time Share share facebook twitter linkedin kakaostory
저자
Christoph Karon, 강소라, 양희동, 이강찬
발행일
201408
출처
International Journal of Software Engineering and Its Applications, v.8 no.8, pp.43-54
ISSN
1738-9984
출판사
SERSC
DOI
https://dx.doi.org/10.14257/ijseia.2014.8.8,05
협약과제
14ME2700, 빅데이터 시스템 연동 표준개발, 이강찬
초록
Drawing upon Kano's three factor model of customer satisfaction, this research investigates the differentiated influences of beliefs on negative and positive attitudes that lead to the intention of using the upgraded version of package software. Particularly, we are interested in MS-Office that takes up the status of de facto standard in the office automation software market but has rarely attracted the attention of academia. Our focus is on how users come to move to the new upgraded version of the package software that they are almost accustomed to use through previous versions. We find that result demonstrability enhance all the three beliefs (i.e., basic, performance, and excitement factors), meanwhile trialability and social influence demonstrate the mixed-up impacts on these three beliefs. We also found that all these three factors lead to both the negative and positive attitudes unexpectedly from our hypotheses. Meanwhile, we found that positive aspect route starting from compatibility to relative advantage to positive attitude has dominant influence on use intention than the negative aspect does. © 2014 SERSC.
키워드
IT diffusion and adoption, Kano's three factor model, Package software, Software upgrade, Technology adoption
KSP 제안 키워드
De facto standard, Factor model, IT diffusion and adoption, Relative Advantage, Software market, Software upgrade, Technology Adoption, Three-factor, automation software, customer satisfaction, office automation