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Conference Paper
The Service-Oriented SLA Management System Development in the VPN Service
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- Authors
- Hyun-Chul Kang, Il-Gu Jung, Eun-Jin Ko, Ho-Young Song
- Issue Date
- 2008-11
- Citation
- International Conference on Computer Applications in Industry and Engineering (CAINE)2008, pp.1-5
- Language
- English
- Type
- Conference Paper
- Abstract
- Recently, in the service quality enhancement side of a customer, the significance of Service Level Agreement (SLA) becomes higher. The web-based SLA management system was implemented in the VPN service in order to perform the effective network quality management to a customer. In this paper, we propose the service-oriented SLA management system which prevents the SLA contract violation in advance and performs the monitoring function. The SLA management system for the VPN service provides the web-based interface to a customer and operator.
- KSP Keywords
- Management system, Quality Management, SLA management, Service Quality, Service-level Agreement(SLA), Web-based interface, contract violation, monitoring function, network quality, quality enhancement, service-oriented