네트워크 사용자들의 다양한 요구를 수용하고 신뢰성이 있는 서비스를 제공하기 위하여 많은 통신 사업자들은 SLA(Service Level Agreement)를 제공하고자 하고 있다. 통신 사업자들은 다양한 네트워크 서비스를 제공하고 있으며 각 네트워크 서비스에 대한 SLA 를 제공하기 위한 SLA 시스템은 유연한 구조를 가져야 한다. SLA 서비스는 계속적인 상황 감시를 통해 서비스 이용자와 계약 상황이 지켜질 수 있도록 해야 한다. 이를 위해서는 SLA 시스템 운용자의 부재시에 운용자에게 긴급 상황을 알려 주는 SMS(Short Message Service) 제공이 필요하다. SLA 시스템 운용자는 여러 등급이 존재하며 관리해야 하는 사항과 서비스도 다양하다. 이런 경우를 고려하여 효과적인 SMS 기능을 SLA 시스템 운용자에게 제공하는 SMS 기능을 본 논문에서 설계하고 구현하였다.
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