ETRI-Knowledge Sharing Plaform

KOREAN
논문 검색
Type SCI
Year ~ Keyword

Detail

Conference Paper Component based Architecture of SLA Management System
Cited - time in scopus Share share facebook twitter linkedin kakaostory
Authors
Byung Yun Lee, Gil Haeng Lee
Issue Date
2004-02
Citation
International Conference on Advanced Communication Technology (ICACT) 2004, pp.778-781
Publisher
IEEE
Language
English
Type
Conference Paper
DOI
https://dx.doi.org/10.1109/ICACT.2004.1292975
Abstract
Service Level Agreement(SLA) is a formal definition of the relationship that exists between two organizations, usually between a supplier of services and its customer. The supplier organization may be an IT organization providing computing services to its customers. It is a explicit statement of the expectations and obligations that exist in a business relationship between two organization. Today, it is a major concern of business to guarantee the service level to the customer. In this paper, we present the framework of the SLA management system to support the SLA, and the indexes of the service quality which SLA system may concern.
KSP Keywords
Component-based, Formal definition, IT Organization, Management system, SLA management, Service Quality, Service-level Agreement(SLA)