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Journal Article Service Quality Analysis and Improvement: Development of a Systematic Framework
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Authors
Kwang Jae Kim, Hyun Woo Cho, In Jun Jeong, Jeong Cheol Park, Young Joon Park, Chan Gyu Kim, Tae Ho Kim
Issue Date
2006-06
Citation
International Journal of Industrial Engineering, v.13, no.2, pp.177-187
ISSN
1943-670X
Publisher
Springer
Language
English
Type
Journal Article
KSP Keywords
Service Quality, Systematic framework, quality analysis
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