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학술지
조직 상황을 고려한 DEA 기반의 벤치 마킹 프레임 워크
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- 저자
- 설현주, 임성묵, 박광만
- 발행일
- 200903
- 출처
- 품질경영학회지, v.37 no.1, pp.1-9
- ISSN
- 1229-1889
- 출판사
- 한국품질경영학회
- 협약과제
- 08MR2900, 21GHz대역 위성방송 전송기술개발, 장대익
- 초록
- Data envelopment analysis(DEA) has proved to be powerful for benchmarking and has been widely used in a variety of settings since the advent of it. DEA can be used in identifying the best performing units to be benchmarked against as well as in providing actionable measure for improvement of a organization's performance. However, the selection of performance benchmarks is a matter of both technical production possibilities and organizational policy considerations, managerial preferences and externalrestrictions. In that regards, DEA has a limited value in benchmarking because it focuses on only technical production possibilities. This research proposes a new perspective in using DEA and a framework for benchmarking to select benchmarks that are both feasible and desirable in terms of organizational context. To do this, the concept of local and global efficiency is newly proposed. To show how useful the suggested concept and framework are, a case study is addressed.
- KSP 제안 키워드
- Case studies, Global efficiency, Organizational context, Performance benchmarks