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학술대회 A Conceptual Evaluation Model of the RFID Performance Using a Balanced Scorecard
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박용재, 임명환
Portland International Conference on Management of Engineering and Technology (PICMET) 2009, pp.3382-3390
09IC1900, 개별물품 단위 응용을 위한 차세대 RFID 기술 개발, 채종석
There are twe purposes in this study. One is to help draw objective and reasonable results of performance evaluation by developing and proposing radio frequency identification(RFED) performance evaluation models suitable for public-sector and private-sector. The other is to use the model for pulling and accelating demand for RFID through concrete and measurable evidences of the new technology's benefits. This study developed two models for evaluating the performance of RFID using a balanced scorecard (BSC); one for the public-sector and the other for the private-sector. To determine the most appropriate indicators to capture performance changes resulting from the introduction of RFID for the two sectors, we performed an Analytic Hierarchy Process (AHP) analysis on a set of indicators from the existing literature. The result showed that the most important of the four performance perspectives was the customer perspective for the public-sector, and the financai perspective for the private-sector. Meanwhile, the Key Perfromane Indicators (KPIs) which affected the attainment of organizational goals the most were customer satisfaction, cost reduction, economic effect, and inventory management efficiency for the public-sector, and return on investment (ROI), return on sales (ROS) and customer satisfaction for the private-sector. © 2009 PICMET.
KSP 제안 키워드
Analytic hierarchy process (ahp), Balanced Scorecard(BSC), Customer perspective, Inventory Management, Organizational Goals, Passive radio frequency identification(RFID), Performance changes, Performance evaluation, Radio Frequency(RF), Return on Investment, cost reduction