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Journal Article
무인 우체국 장애인 서비스 모델 수립에 관한 연구
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- Issue Date
- 2017-06
- Citation
- 경영과학, v.34, no.2, pp.1-14
- ISSN
- 1225-1100
- Publisher
- 한국경영과학회 (KORMS)
- Language
- Korean
- Type
- Journal Article
- Project Code
- 17HH2600, Development of Spread Technology for SMART Post, Jung Hoon
- Abstract
- Recently, despite the presence of a large number of people with disabilities, facilities and services for the disabled are insufficient in comparison with the advanced countries. Especially, unmanned facilities and devices are not available for disabled people without help. As interest in disabled people increased, the convenient facilities for the disabled person should be legally installed in the public places. Moreover, social consensus formation and technical approaches are being actively pursued. In this paper, we propose a five-step scenario to use an unmanned post office. Based on the proposed scenario, we present the method to improve the accessibility of the user interface of the unmanned facilities. And we present a plan for establishing the short- and medium-term service models. This plan is expected to be highly practicable because it reflects the current situations of Korea Post and analysis result of the domestic and oversea cases.
- KSP Keywords
- Consensus formation, Disabled people, Medium-term, Number of people, People with disabilities, Service Model, Short-, User interface