상세정보
학술지
무인 우체국 장애인 서비스 모델 수립에 관한 연구
- 발행일
- 201706
- 출처
- 경영과학, v.34 no.2, pp.1-14
- ISSN
- 1225-1100
- 출판사
- 한국경영과학회 (KORMS)
- 협약과제
- 17HH2600, SMART Post 확산 기술 개발, 정훈
- 초록
- Recently, despite the presence of a large number of people with disabilities, facilities and services for the disabled are insufficient in comparison with the advanced countries. Especially, unmanned facilities and devices are not available for disabled people without help. As interest in disabled people increased, the convenient facilities for the disabled person should be legally installed in the public places. Moreover, social consensus formation and technical approaches are being actively pursued. In this paper, we propose a five-step scenario to use an unmanned post office. Based on the proposed scenario, we present the method to improve the accessibility of the user interface of the unmanned facilities. And we present a plan for establishing the short- and medium-term service models. This plan is expected to be highly practicable because it reflects the current situations of Korea Post and analysis result of the domestic and oversea cases.
- KSP 제안 키워드
- Consensus formation, Disabled people, Medium-term, Number of people, People with disabilities, Service Model, Short-, User interface