비즈니스 세계는 맑고 잔잔한 호수가 아니다. 끊임없이 변하는 고객의 요구와 사회변화, 산업구조변화, 규제변화 등을 반영해야 한다. COVID-19는 사람들의 생활양식 및 산업구조를 크게 변화시키고 있으며, 인공지능 기술도 예외 없이 변화하는 환경의 영향을 받고 산업을 변화시키고 있다. 컴퓨터 비전, 자연어처리 등의 주요 분야에서 눈부신 발전을 지속해 왔고, 그 수혜를 입은 비즈니스 사례도 속속 등장하고 있다. 하지만 기술적ㆍ 윤리적으로 아직도 시장의 충분한 신뢰를 얻지 못한 것 또한 사실이다. 인공지능 기술의 산업 및 사회 저변화를 위해서는 동적이고 변화가 많은 비즈니스 기술 환경에 대한 고려와 윤리적 책임성을 묻는 고객에 대한 배려가 동시에 요구된다. 본 고에서는 대표적인 ICT 시장조사 및 기술 컨설팅 회사인 가트너와 IDC의 데이터 및 분석기술 관련한 보고서들을 중심으로 최근의 인공지능 기술 동향에 대해 살펴보고자 한다.
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