재난의 발생 빈도가 늘고 피해 규모가 커짐에 따라 신속하고 정확한 상황관리의 중요성이 높아지고 있다. 상황관리 의사결정을 지원하기 위한 기존 방법은 제한적인 상황에서 특정 상황관리 업무에만 적용될 수 있어서 재난 상황에 따른 맞춤형 의사결정을 지원하기 어려운 한계가 있다. 이를 해결하기 위해 이 논문에서는 재난 상황 특성을 고려한 가변성 기반의 상황관리 의사결정 지원 방법을 제안한다. 제안 방법은 소프트웨어 제품라인 공학 개념을 기반으로 재난 상황의 가변성을 고려하여 핵심 정보를 설정가능하도록 구축하고, 재난 상황에 따라 핵심 정보로부터 상황관리 정보를 설정하여 제공하는 방식을 사용한다. 제안 방법은 재난 상황에 따른 상황관리 업무 프로세스를 기반으로 단계별로 체계적인 의사결정을 지원하여 업무의 효율성을 높일 수 있고, 의사결정 자동화를 지원하여 의사결정의 신속·정확성을 높일 수 있다. 서로 다른 재난 상황에 대한 상황관리 시나리오에 대해 방법을 적용하여 실행가능성을 검증하였다.
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