본 논문은 국민의 생명과 재산에 직접적인 관련성이 높은 119 신고 접수업무를 수행하는 상황실 접수자의 재난 상황인지 및 대응지원업무를 위한 의사결정 지원모델에 대한 연구내용이다. 긴급신고에 대해 신속 정확하며 효과적인 초동대처가 이루어지기 위해서는 신고접수 초기부터 접수된 상황에 따라 체계적인 대응은 필수적이다. 하지만, 다양한 신고내용 및 수시로 변화하는 현장 상황을 접수자 개인 역량에 따라 의사결정을 수행하는 것은 한계 사항이 존재한다. 따라서, 본 논문은 119 상황관리 표준매뉴얼에 기반하여 신고접수 업무에 적용할 수 있는 딥러닝 기반 재난상황인지 모델과 대응지원 모델을 제안한다. 마지막으로 실험을 통해 제안한 방법의 유효성을 확인하였다.
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