23IR2200, 112 emergent decision making support system for 112 emergent patrol,
Byon Sungwon
Abstract
When a phone call is used to report an accident, there are a caller and a receiver. Phone call reports of 112 and 119 can be one of the examples. Insurance contracts through phone call also belong to the cases. The receivers listen and respond to the callers. In the process of the listening and responding, the receiver may need additional information to manage the reported situation properly. The additional information can be a phone call history of the caller, a manual page for the situation or a best practice for a similar situation. When the receiver can access the additional information easily, the responding to caller can be done swiftly and effectively. The assistant for phone call receiver can operate based on the conversation between the caller and receiver. To implement the assistant, other function like extracting and analyzing report conversation should co-operate with the already existing call receiving system to provide additional information. In this paper, an implementation is described, which extends legacy call receiving system to accommodate receiver assistant service for phone call receivers.
KSP Keywords
Belong to, Best practices, Receiving system, additional information, phone call
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