본 고에서는 2012년 ICT 서비스 시장을 견인할 핵심 요소를 “인간 중심(Human-oriented)”으로 보았으며, 인간중심 ICT 서비스 실현을 위해‘편리성(convenience)’,‘ 지능화(Intelligence)’,‘ 감성화(emotion)’라는 기술적 요소가 필요하다고 판단했다. 이를 바탕으로 2012년 ICT 서비스의 주요 트렌드는 ①4G 이동통신서비스의 본격화, ②클라우드 및 N 스크린 서비스의 확대, ③새로운 스마트 TV 시대, ④유료방송의 스마트화와 OTT, ⑤SNS이용 확대와 부작용 해소 기반 마련, ⑥태블릿 PC의 이용 기반 확대 등으로 보았다. 그러나 ICT 기술 및 시장의 급변하는 속도로 볼 때에 현재 시점에서 예상할 수 없는 새로운 가능성은 언제나 열려있다 하겠다.
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