사회활동의 다변화에 따라 우편물이나 택배를 접수하거나 배달하는 형태도 많이 변화되고 있다. 고객이 우편이나 택배를 보내기 위해 우체국이나 택배업체를 직접 방문할 수 없을 때 무인화된 장치를 통해 접수할 수 있다면 매우 편리할 것이다. 마찬가지로, 배달원이 우편물이나 택배를 배달하기 위해 수취인을 찾아갔을 때 수취인이 부재중일 경우 우편물이나 택배를 전달할 수 없으며, 배달을 위해 다음에 또 다시 방문해야 하는 불편이 있는데, 배달 수단으로 무인화된 장치를 이용하면 역시 편리할 것이다. 이와 같은 상황을 해결할 수 있는 것이 우편물 무인 자동화 장비다. 본 고는 고객이 위와 같은 장치나 시설을 이용하여 우편물이나 택배를 접수하거나 수취할 수 있는 국내외 무인접수 자동화 기술 동향에 대해 조사하고 분석한 내용을 기술하고 대응 방안을 제시하고자 한다.
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