상세정보
학술지
우편 물류 종추적 정보 신뢰성 향상을 위한 프로세스 개선 방안 연구
Cited - time in 
Download 5 time
Share 
Download 5 time
Share
- 발행일
- 201106
- 출처
- 산업경영시스템학회지, v.34 no.2, pp.92-102
- ISSN
- 2005-0461
- 출판사
- 한국산업경영시스템학회
- 협약과제
- 10MC1100, 실시간 우편물류 운영기술 개발, 박종흥
- 초록
- Visibility of the flow of goods is an important service element when considering how to improve the quality of a logistics service. Registered mail service of Korea Post, one of logistics service providers, currently supply information on the handling of postal items, such as receipts and delivery and arrival times to customers. However, internally problems related to excessive spending on operating expenses and less reliable tracking and tracing information exist due to errors in the information acquisition and link handling processes, leading to unnecessarily duplicated tasks. Therefore, the purpose of this paper is to propose process optimization method for improving the quality of tracking and tracing information for registered mail items. We analyzed the process and information control system of the current registered mail service and identified the basic causes of the existence of less reliable tracking and tracing information. And we present optimized mail handling and information management process for removing internal problems. Test results using tracking and tracing information examples show a significant performance of the proposed method.
- KSP 제안 키워드
- Logistics Service Providers(LSPs), Management process, Process Optimization, Supply information, Tracking and Tracing, information acquisition, information control system, information management, optimization methods