IPTV는 2010년 초반 가입자가 200만 명을 넘어서는 등 빠른 성장세를 보이고 있다. 그러나 이러한 성장세의 지속 여부에 의문이 제기되고 있다. 이러한 의문은 IPTV 성장의 주요 기반이 서비스 자체의 경쟁력에 있느냐 하는 점과 2010년 들어 가입자 증가 속도가 둔화되고 있으며, 가입자수의 증가에도 불구하고 IPTV 사업자들이 수익을 내지 못하고 있는 점 등 때문에 제시되었다. 이러한 현상은 현재의 IPTV서비스가 시장에서 요구하는 적절한 서비스 위치를 확보하지 못하였기 때문에 발생한다. 본 연구는 이러한 문제점을 해결하기 위해, 케이블 TV가입자들의 IPTV로의 전환 요인이 무엇인지를 밝혀내어 소비자들이 인식하고 있는 IPTV 만의 서비스 가치가 무엇인지를 분석한다.
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