인터넷전화 서비스의 원활한 제공을 위해 세계 여러 국가와 표준화 기구에서는 E911과 같은 긴급통신서비스 제공을 위한 정책 수립 및 기술표준화 활동을 수행하고 있다. 2005년 5월 미국 FCC가 인터넷전화 사업자의 E911 서비스 제공을 촉구하는 결정을 내린 바 있으며, 캐나다, 유럽, 아시아 등에서도 관련 정책을 마련하고 있다. IP 기반의 긴급통신서비스 제공과 관련된 표준화 활동은 IETF의 여러 WG과 NENA, TIA, ITU-T 등의 기구에서 진행되고 있으며, 특히 IETF ecrit WG에서는 인터넷 기술을 이용한 비상 호 라우팅을 위한 요구사항 개발 관련 작업이 이루어질 예정이다. 본 문서에서는 이와 같은 세계 여러 국가와 기구의 정책 및 표준화 활동을 비롯하여, 911 서비스를 제공하는 것으로 밝히고 있는 해외 인터넷전화사업자의 서비스 제공 동향에 대해 살펴본다.
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