방송과 통신의 유기적 결합을 통한 소비자 편익제고와 신규 비즈니스 기회 창출을 위해 연관된 에코시스템 참여자간 경쟁이 치열하게 전개되고 있다. 국내에서는 대표적인 방통융합 서비스로 IPTV가 상용화되었으며 현재 시장 확대 및 수익성 확보를 위한 중요 전환기에 처해 있는 상황이다. 국내 IPTV 서비스가 안정적 고객기반을 바탕으로 캐즘 극복과 시장 확산을 이루기 위해서는 서비스 이용행태에 영향을 미치는 요인들을 규명하고 이를 바탕으로 시장 활성화 방향을 설정하는 것이 핵심관건이 된다. 이에 본 고에서는 국내 일반인에 대한 시장조사 결과를 바탕으로 인구통계 특성, 매체이용 특성, ICT 수용성향이 IPTV 서비스의 가입, 이용, 만족, 지속 이용에 미치는 영향을 분석하였다. 분석 결과, 성별, 연령, 직업, 이동전화 및 무선인터넷 이용, 혁신성향을 중심으로 IPTV서비스의 이용행태에 영향을 미치는 것으로 나타났다. 본 분석결과를 바탕으로 국내 IPTV서비스의 비즈니스 전략 수립을 위한 시사점을 제시하였다.
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